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Terms of Service

Last modified: March 13, 2026

1. Introduction

Thank you for visiting Vibrance or using our applications and services. These Terms of Service (the “Terms”) are a binding agreement between you and Velora Studios, LLC concerning your access to and use of Vibrance.

By creating an account, accepting an order form that references these Terms, accessing the Service through a participating Print Vendor, or otherwise using the Site or Service, you agree to these Terms and our Privacy Policy. If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” includes that entity.

2. Definitions

In these Terms:

  • “Account” means an account, printer account, workspace, or other tenant used to access the Service.
  • “App” means the Vibrance web application, including design, project, administration, proofing, and production features.
  • “Customer Content” means information, text, contact details, logos, images, files, prompts, comments, project data, and other material submitted to the Service by or for a User.
  • “Design Output” means designs, scenes, previews, proofs, production plans, mask files, exports, or other output created through the Service.
  • “Print Vendor” means a print business, reseller, in-plant team, or other organization that uses or offers the Service to its customers.
  • “Service” means the Site, App, AI-assisted design tools, print workflow features, support, and related services provided by us.
  • “Site” means www.vibrance.co and other websites operated by us for Vibrance.
  • “User” means any person who visits the Site or accesses the Service, including Print Vendor personnel and their customers.
  • “Vibrance,” “we,” “us,” and “our” refer to Velora Studios, LLC and the Vibrance Site, App, or Service, as the context requires.

3. Corporate information

Vibrance is owned and operated by Velora Studios, LLC, a limited liability company formed in the State of Delaware and registered with the Delaware Department of State’s Division of Corporations under File Number 4658163.

Unless another method is required by law or these Terms, legal notices may be sent by certified mail to:

Attn: Velora Studios, LLC
16192 Coastal Highway
Lewes, Delaware 19958
United States

4. Service purpose

Vibrance is an AI-assisted design and print production workflow platform. The Service may help Users gather project information, generate and edit business card designs, manage versions, review preflight information, prepare proofs, obtain or request quotes, approve designs, and create production output. Print Vendors may offer parts of the Service under their own brand and configure the experience around their products and workflows.

Features, supported products, output formats, integrations, and availability may change over time. A specific order form, statement of work, or partner agreement may describe additional services or commitments. If that agreement conflicts with these Terms, the signed agreement controls for that conflict.

5. Eligibility and accounts

You must be at least 13 years old and old enough in your jurisdiction to use the Service without parental consent. If you are using the Service for a business, you must have authority to do so. You may not use the Service if applicable sanctions, export controls, or other laws prohibit us from providing it to you.

You agree to provide accurate account information, keep your login credentials confidential, and promptly notify us of suspected unauthorized access. You are responsible for activity under your credentials and for ensuring that the people you invite have appropriate access. Accounts and memberships may not be transferred without our written permission.

7. Acceptable use

You may not use the Site or Service to:

  • break any applicable law, regulation, sanctions program, or export control;
  • infringe, misappropriate, or violate intellectual property, privacy, publicity, or other rights;
  • upload unlawful, deceptive, defamatory, obscene, exploitative, or malicious material;
  • impersonate another person, misrepresent an affiliation, or engage in fraud;
  • probe, scan, scrape, overload, interfere with, or attempt to bypass the security or integrity of the Service;
  • introduce malware or use the Service to distribute spam, phishing, or harmful code;
  • reverse engineer, copy, frame, mirror, resell, or provide unauthorized access to the Service, except where law expressly permits;
  • use automated means to access or extract data from the Service without our written permission; or
  • use the Service in a way that harms Vibrance, a Print Vendor, another User, or any third party.

We may investigate suspected violations and suspend or remove access or content where reasonably necessary to protect the Service, comply with law, or enforce these Terms.

8. AI-assisted features

The Service may use artificial intelligence to interpret contact information and prompts, suggest or generate design directions, select templates, plan layouts, or apply edits. You authorize us and our service providers to process the information you submit as needed to provide these features.

AI-assisted output may be inaccurate, incomplete, similar to output provided to others, or unsuitable for a particular use. You are responsible for reviewing Design Output, verifying names and contact details, checking rights to logos and imagery, and deciding whether the result is appropriate. AI output does not constitute legal, trademark, production, or professional design advice.

You may not use AI features to create unlawful material, deceive others about authenticity where disclosure is legally required, violate third-party rights, or develop or improve a competing model or service in violation of applicable restrictions.

9. Customer Content and Design Output

As between you and us, you retain ownership of Customer Content you submit and any rights you may have in Design Output, subject to our rights in the Service, templates, software, and preexisting materials. You grant us a worldwide, non-exclusive, royalty-free right to host, copy, process, transmit, modify, display, and create technical derivatives of Customer Content solely as reasonably necessary to operate, secure, support, and improve the Service and fulfill your requests.

You represent that you have all rights and permissions needed to submit Customer Content, grant this license, and use it with the Service. You are responsible for obtaining permission before submitting another person’s contact details, logo, photograph, artwork, confidential information, or personal data.

We do not claim ownership of your business identity or customer project content. We will not use a Print Vendor’s name or logo in public marketing without permission.

10. Proofs, preflight, and production output

Preflight warnings and production tools are intended to assist Users, not replace professional judgment or a Print Vendor’s production controls. Digital previews may differ from physical output because of screens, color profiles, substrates, inks, coatings, finishing tolerances, equipment, and other manufacturing conditions.

Users and Print Vendors are responsible for reviewing and approving spelling, contact information, dimensions, bleed, safe areas, image quality, colors, finishes, masks, proofs, and final output before manufacturing. A “passed,” “ready,” or similar status means only that the project satisfied the checks implemented by the Service at that time; it is not a guarantee of error-free files or printed results.

11. Fees, billing, and taxes

Fees, usage limits, billing periods, payment terms, implementation charges, and renewal terms are set out on the Site, at checkout, or in an applicable order form. Unless stated otherwise, fees are in U.S. dollars and do not include taxes. You are responsible for applicable taxes other than taxes based on our net income.

If a subscription renews automatically, you authorize us or our payment processor to charge the payment method on file for each renewal period until cancellation takes effect. You must provide accurate billing information. Late or failed payments may result in suspension. Except where required by law or stated in an applicable agreement, fees are non-refundable.

12. Third-party services

The Service may rely on or connect with third-party services, including hosting, authentication, storage, AI, workflow, analytics, email, payment, and storefront providers. Third-party services are governed by their own terms and privacy practices. We are not responsible for third-party services, changes, outages, or actions outside our reasonable control.

You are responsible for third-party charges, credentials, and permissions associated with services you choose to connect.

13. Our intellectual property and license

The Site, Service, App, software, interfaces, workflows, templates, documentation, trademarks, trade dress, and related materials are owned by Velora Studios or its licensors and are protected by intellectual property laws. “Vibrance,” “Velora,” “Velora Studios,” and associated names, logos, and marks may not be used without prior written permission.

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your internal business or permitted customer-facing purposes during the applicable term. No rights are granted by implication.

14. Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use that feedback without restriction or compensation, provided we do not publicly identify you as its source without permission.

16. Confidentiality

Each party may receive non-public information that is identified as confidential or should reasonably be understood to be confidential. The receiving party will use reasonable care to protect it and use it only to perform or exercise rights under the parties’ agreement. This obligation does not cover information that is public through no breach, already lawfully known, independently developed, or rightfully received without restriction. Required legal disclosure is permitted after notice where lawful.

17. Privacy and security

Our Privacy Policy explains how we handle personal information. Each User must comply with applicable privacy law and avoid submitting personal or sensitive information that is unnecessary for the project. Print Vendors are responsible for notices and lawful bases required for data they direct us to process for their customers.

We use reasonable administrative, technical, and organizational measures intended to protect the Service. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

18. Availability and changes

The Service may be unavailable because of maintenance, updates, security events, provider outages, legal requirements, or circumstances outside our control. We may add, change, or discontinue features. Any service-level commitment applies only if stated in a signed agreement.

You should maintain appropriate copies or exports of information you need for business continuity and should not rely on the Service as the only copy of critical production data.

19. Suspension and termination

You may stop using the Service at any time and may cancel as described in your account or applicable order form. We may suspend or terminate access if you materially breach these Terms, fail to pay, create security or legal risk, or use the Service in a way that could harm us or others. Where reasonable, we will provide notice and an opportunity to cure.

After termination, your right to use the Service ends. Provisions that by their nature should survive will survive, including payment obligations, intellectual property, disclaimers, limitations of liability, indemnity, and dispute provisions. Data handling after termination is described in the Privacy Policy or an applicable agreement.

20. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, SERVICE, AI FEATURES, DESIGN OUTPUT, PREFLIGHT INFORMATION, AND PRODUCTION TOOLS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR SUITABLE FOR EVERY PRODUCT, PRESS, WORKFLOW, OR JURISDICTION; THAT AI OR DESIGN OUTPUT WILL BE UNIQUE OR FREE OF THIRD-PARTY CLAIMS; OR THAT ANY DIGITAL PREVIEW WILL MATCH A PHYSICAL PRINT RESULT.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

21. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELORA STUDIOS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, BUSINESS, OR PRODUCTION, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS OR THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limits do not apply to liability that cannot lawfully be limited. The limitations apply regardless of the theory of liability and even if a remedy fails of its essential purpose.

22. Indemnity

You agree to defend, indemnify, and hold harmless Velora Studios and its affiliates, officers, employees, and contractors from claims, damages, losses, liabilities, costs, and reasonable attorneys’ fees arising from your Customer Content, your products or fulfillment, your customer relationships, your use of Design Output, your violation of these Terms or law, or your infringement of another person’s rights. We may control the defense of a covered claim, and you will reasonably cooperate. You may not settle a claim that admits our liability or imposes obligations on us without our written consent.

23. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute arising from or relating to these Terms or the Service must be brought in a court of competent jurisdiction in the State of Texas, and each party consents to personal jurisdiction and venue there.

Where a claim is eligible for small claims court, either party may bring it in an appropriate small claims court. Nothing in this section prevents either party from seeking urgent injunctive relief to protect intellectual property, confidential information, or Service security.

24. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, epidemics, government action, power or network failures, infrastructure shortages, provider outages, or failures of payment, hosting, or communication systems. Payment obligations for services already provided are not excused.

25. General terms

You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law. If a provision is unenforceable, it will be modified to the minimum extent necessary and the rest will remain effective. Failure to enforce a provision is not a waiver.

These Terms, the Privacy Policy, applicable order forms, and other documents expressly incorporated by reference are the entire agreement concerning the Service and replace prior discussions on that subject. Headings are for convenience only. Electronic notices and signatures are valid to the extent permitted by law.

26. Changes and contact

We may update these Terms from time to time. We will post the updated version and revise the “Last modified” date. For material changes, we may provide additional notice. Continued use after the effective date of updated Terms means you accept them; if you do not agree, you must stop using the Service.

Questions about these Terms may be sent to [email protected] or to the mailing address in Section 3.

California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.